Privacy Policy

Last updated: [DATE]

craknbam ("craknbam", "we", "us", or "our") operates this website and online store, including all related content, features, tools, products, and services offered through it (collectively, the "Services"). Our store is powered by Shopify, which provides the underlying platform that allows us to operate the Services.

This Privacy Policy explains what personal information we collect, how we use it, and with whom we share it when you browse the Services, place an order, contact us, or otherwise interact with craknbam. If any part of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy governs on matters relating to the collection, processing, and disclosure of personal information.

Please read this policy carefully. By accessing or using the Services, you confirm that you have read and understood how your information is handled as described here.

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Personal Information We Collect

Throughout this policy, "personal information" means information that identifies you or can reasonably be connected to you. It does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably be linked back to you.

Depending on how you use the Services, where you are located, and what applicable law permits or requires, we may collect or process the following categories of information, including inferences we draw from it:

• Contact details — your name, email address, phone number, billing address, and shipping address.
• Payment and financial details — payment card information, financial account details, transaction records, chosen payment method, and payment confirmations. Card numbers are processed by our payment providers; we do not store full card numbers on our own systems.
• Account details — username, password, saved preferences, and account settings, if you create an account with us.
• Order and browsing activity — products you view, items added to your cart or wishlist, purchases, returns, exchanges, cancellations, and your order history.
• Messages you send us — anything you include when you email us, submit a contact form, leave a product review, or reach out for support.
• Device and connection data — your IP address, browser type, device type, operating system, and other technical identifiers.
• Usage data — how you navigate and interact with the Services, including pages viewed and time spent.

Where This Information Comes From

We obtain personal information from the following sources:

• Directly from you — when you place an order, create an account, subscribe to our emails, or contact us.
• Automatically through the Services — collected from your device via cookies, pixels, and similar technologies when you visit our site.
• From our service providers — companies we engage to operate parts of our business, who collect or process information on our behalf.
• From partners and other third parties — including advertising, analytics, and fraud-prevention partners.

How We Use Your Personal Information

Depending on how you interact with us, we use personal information for the following purposes:

Operating and improving the Services. To fulfil our contract with you: processing payments, packing and shipping your order, handling returns and exchanges, sending order and account notifications, maintaining your account, enabling product reviews, remembering your preferences, and recommending products that may interest you. We also use this information to understand how our store is used so we can improve it.

Marketing and advertising. To send you promotional emails, text messages, or postal mail, and to show you relevant advertising on our site and on third-party platforms, including advertising based on products you have previously viewed, added to your cart, or purchased.

Security and fraud prevention. To verify accounts, secure the checkout process, and detect, investigate, and act on suspected fraudulent, unlawful, or abusive activity. If you create an account, you are responsible for keeping your login details confidential. We strongly recommend you never share your password with anyone.

Customer service. To respond to your questions, resolve issues with your order, and maintain our relationship with you.

Legal and compliance purposes. To comply with applicable law, respond to lawful requests from courts, regulators, or law enforcement, participate in legal proceedings, and enforce or investigate breaches of our terms and policies.

How We Share Your Personal Information

We do not sell your personal information for money. In the circumstances described below, we may disclose personal information to third parties:

• Service providers. Shopify and other vendors who perform functions on our behalf, such as payment processing, order fulfilment and shipping, email delivery, customer support tooling, analytics, and cloud hosting.
• Advertising and marketing partners. To deliver and measure advertising. This may include Shopify's personalised advertising features, which use data about your activity across different merchants and websites. These partners handle your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising — see "Your Rights and Choices" below.
• At your direction. When you ask us to share information with a third party, or when you use a social media widget or third-party login on our site.
• Corporate transactions. In connection with a merger, acquisition, financing, reorganisation, or sale of assets, or during bankruptcy proceedings.
• Legal reasons. To comply with subpoenas, warrants, or other legal obligations, to enforce our terms and policies, and to protect the rights, property, or safety of craknbam, our customers, or others.

Our Relationship with Shopify

The Services are hosted on Shopify's platform. Shopify collects and processes personal information about your visit to and use of our store in order to provide and improve the platform. Information you submit through the Services is transmitted to Shopify and may be shared with third parties that are located in countries other than your own.

We also use certain enhanced Shopify features that draw on data generated by your interactions with our store, with other merchants using Shopify, and with Shopify itself. Where Shopify processes personal information for these purposes, Shopify is responsible for that processing, including for responding to requests you make about it.

To learn more about how Shopify handles personal information and what rights you may have, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may be able to exercise certain rights directly through the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to websites and platforms operated by others. If you follow a link away from our store, we encourage you to read the privacy policy and terms of the site you arrive at. We do not control those sites and are not responsible for their privacy practices, security, or the accuracy of the information they publish. Including a link does not mean we endorse the site or its operator.

Information you post in public or semi-public places, including on third-party social media platforms, may be visible to others and may be used by them without restriction by us.

Children's Data

The Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it.

As of the effective date of this policy, we do not have actual knowledge that we sell or share (as those terms are defined under applicable law) the personal information of anyone under 16 years of age.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Information you send us may not be secure while in transit. Please do not use unsecured channels to send us sensitive or confidential information.

How long we keep your personal information depends on why we hold it — for example, whether we still need it to service your account, complete or support your order, comply with legal or tax obligations, resolve a dispute, or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, apply only in certain circumstances, and in some cases we may lawfully decline a request.

• Right to access or know. You may request access to the personal information we hold about you.

• Right to delete. You may request that we delete personal information we hold about you.

• Right to correct. You may request that we correct inaccurate personal information.

• Right to portability. You may request a copy of your personal information, or ask us to transfer it to another party, subject to certain conditions and exceptions.

• Right to opt out of sale, sharing, or targeted advertising. Depending on your jurisdiction, you may opt out of the "sale" or "sharing" of your personal information, or of its processing for targeted advertising. To exercise this right, contact us at support@craknbam.com.

  If you visit our site with the Global Privacy Control (GPC) signal enabled, and depending on where you are located, we will treat that as an opt-out request for the browser and device you are using. Where we can link that device to an account, we will apply the opt-out to the account as well. You can learn more about GPC at https://globalprivacycontrol.org/. Other than GPC, we do not currently respond to other "Do Not Track" signals.

• Marketing preferences. You can unsubscribe from promotional emails at any time using the unsubscribe link at the bottom of any marketing email. Even after opting out, we may still send you non-promotional messages relating to your account or your orders.

If you are located in the United Kingdom or the European Economic Area, you may also have the following rights, subject to local law:

• Objection to or restriction of processing. You may ask us to stop or limit our processing of your personal information for certain purposes.
• Withdrawal of consent. Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew it.

You can exercise any of these rights by contacting us at support@craknbam.com. To learn about rights relating specifically to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request, as permitted or required by law. You may use an authorised agent to submit a request on your behalf; we will ask the agent to provide proof of authorisation and may separately ask you to verify your identity. We will respond within the timeframe required by applicable law.

Complaints

If you have a concern about how we handle your personal information, please contact us first at support@craknbam.com so we can try to resolve it. Depending on where you live, you may also have the right to appeal our decision or to lodge a complaint with your local data protection authority. A list of supervisory authorities in the EEA is available at https://edpb.europa.eu/about-edpb/about-edpb/members.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or the equivalent instrument approved by the competent UK authority, unless the destination country has been formally recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will post the revised version on this page, update the "Last updated" date above, and provide any additional notice required by law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of the rights described above, please contact us:

• Brand: craknbam
• Legal entity: [LEGAL ENTITY NAME]
• Email: support@craknbam.com
• Phone: [PHONE NUMBER]
• Registered address: [FULL BUSINESS ADDRESS, CITY, STATE, ZIP, UNITED STATES]

For the purposes of applicable data protection law, [LEGAL ENTITY NAME] is the data controller of your personal information.